S&P Global is hiring for the position of Business Analyst II (Salesforce Support) in Hyderabad, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | S&P Global |
| Position | Business Analyst II (Salesforce Support) |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Experienced |
| Location | Hyderabad, India |
Key Responsibilities:
- Provide ongoing support for S&P Global’s critical CRM systems to ensure operational stability and excellence in Commercial Operations.
- Collaborate closely with end users, product owners, and development teams across Order-to-Cash tools, Salesforce, and Entitlements platforms.
- Proactively analyze existing technical solutions as a Business Analyst to identify improvement opportunities and enhance system performance and reliability.
- Identify areas to strengthen operational effectiveness by leveraging technology to improve processes, programs, and business applications.
- Engage with business and technical stakeholders to gather, analyze, and clarify requirements for issue resolution and enhancements.
- Act as an active member of the technical support team, managing and resolving high-priority and critical incidents in a timely manner.
- Assist in the creation and maintenance of comprehensive technical and functional documentation.
- Ensure effective execution of the month-end close process by collaborating with multiple stakeholder groups and addressing impediments proactively.
- Coordinate and supervise activities across resources to facilitate smooth workflows and efficient service delivery.
- Develop and maintain Knowledge Base articles, playbooks, and operational documentation.
- Identify and recommend functional enhancements to maximize the effectiveness of existing systems and technologies.
- Monitor user feedback and recurring issues, and collaborate with Scrum teams and Product Owners to propose and implement improvements.
- Stay current with industry best practices and emerging trends to continuously enhance service quality and delivery standards.
- Develop a strong understanding of end-to-end system solutions and integrations within the overall enterprise architecture.
- Continuously research and remain informed about evolving technologies to identify opportunities that drive efficiency and improved business outcomes.
Eligibility Criteria:
- Possess a total of three or more years of relevant professional experience.
- Have a minimum of two years of hands-on experience working with Salesforce and/or within a technical support team in a related domain.
- Demonstrate a basic understanding of Agile methodologies and best practices.
- Show a solid understanding of development environments and software testing processes.
- Exhibit strong English communication skills, both verbal and written, with the ability to clearly articulate issues and propose comprehensive solutions.
- Hold a Bachelor’s or Master’s degree in Engineering or an equivalent qualification.
- Demonstrate excellent interpersonal skills and the ability to work effectively as a collaborative team member.
- Have experience working with clients to support and enhance business processes.
Preferred Skills:
- Possess knowledge of Zuora, CPQ, or other Order-to-Cash (OTC) applications, which will be considered an added advantage.
- Have familiarity with Salesforce applications, including Opportunity Management and/or Quote Management implementation, which is highly desirable.
About Company:
S&P Global Sustainable1 is the central source for sustainably intelligence from S&P Global. Sustainable1 matches customers with the ESG products, insights and solutions from across S&P Global’s divisions to help meet their unique needs. Our comprehensive coverage across global markets combined with in-depth ESG intelligence provides financial institutions, corporations and governments an unmatched level of clarity and confidence to successfully navigate the transition to a sustainable future. Our data and well-informed point of view on critical topics like energy transition, climate resilience, positive impact and sustainable finance allow us to go deep on the details that define the big picture so customers can make decisions with conviction.
How To Apply?
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