Johnson Controls is hiring for the position of Graduate Engineer Trainee in Pune, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Johnson Controls |
| Position | Graduate Engineer Trainee |
| Qualifications | B.E / B.Tech |
| Experience | Entry Level |
| Location | Pune, India |
Key Responsibilities:
- Understand data flow from the source BAS to the IoT platform and analyze data-related issues such as inaccurate or unreliable data.
- Diagnose and troubleshoot customer issues to ensure timely and effective resolution, maintaining customer satisfaction as a top priority.
- Document all support interactions in the ticketing system, ensuring each case is accurately and completely logged for future reference.
- Collaborate with other technical teams to escalate and resolve complex issues, ensuring seamless support for customers.
- Utilize analytical skills to identify trends and patterns in customer queries and provide insights for process improvement.
- Participate in training sessions and workshops to enhance technical knowledge and support professional development.
- Assist in developing and refining Standard Operating Procedures (SOPs) and knowledge base articles to enhance overall service delivery.
Eligibility Criteria:
- Bachelor’s degree in Engineering (B.E.) or Technology (B.Tech).
- 0–2 years of overall professional experience.
Knowledge & Skills:
- Basic understanding of IoT technologies, Python programming, Power BI for data visualization, Postman for API testing, thermodynamics principles, and HVAC system operations.
- Strong analytical and troubleshooting abilities with a customer-focused mindset.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- Positive attitude with a strong desire to learn and adapt to new technologies and processes.
About Company:
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
How To Apply?
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