Microsoft is hiring for the position of Technical Support Engineering in Pune, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Microsoft |
| Position | Technical Support Engineering |
| Qualifications | Bachelor’s Degree |
| Experience | Experienced |
| Location | Pune, India |
Key Responsibilities:
- People Management: Lead a team of product experts to resolve complex customer technical issues by demonstrating strong leadership, driving accountability, and attracting and retaining top talent.
- Response and Resolution: Manage customer relationships in the area of technical support and serve as an escalation point for support engineers to help remove obstacles and ensure timely issue resolution.
- Readiness: Ensure that team members possess the necessary technical skills and knowledge to deliver an exceptional customer experience.
- Product and Process Improvement: Promote understanding of the product feedback cycle within the team, participate in case triage meetings, and identify appropriate resources to implement automation or tooling improvements.
- Business Integration: Develop and execute engagement strategies to foster effective collaboration across teams and departments, enhancing overall customer satisfaction.
Eligibility Criteria:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, with a minimum of 3 years of experience in operational excellence, delivery management, account management, sales, or vendor management; or at least 5 years of equivalent professional experience in these areas.
- Minimum of 1 year of people management experience (preferred).
- Proficient in reading, writing, and speaking fluent English.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including successfully passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Preferred Skills:
- Hands-on experience with Microsoft Azure technologies such as Microsoft App Services, Azure DevOps Services or Server, Azure Monitoring, or related observability tools.
- Prior experience in customer service, retail, or sales environments.
- Familiarity with using innovative technologies, including Artificial Intelligence (AI), in practical applications.
- Experience working effectively in a dynamic, collaborative team environment.
- Strong problem-solving skills with the ability to deliver effective solutions to customer issues.
- Possession of relevant Microsoft Technology Certifications.
About Company:
Every company has a mission. What’s ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn’t diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together.
How To Apply?
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