NatWest Group is hiring for the position of Customer Service & Operations Analyst in Gurugram, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NatWest Group |
| Position | Customer Service & Operations Analyst |
| Qualifications | Bachelor’s Degree |
| Batch | 2023/ 2024 |
| Experience | Freshers |
| Location | Gurugram, India (Hybrid) |
Key Responsibilities:
- Provide crucial support to customers and colleagues in contact centres by responding to and investigating queries.
- Offer guidance on business processes, policies, and procedures while developing a strong understanding of customer and business needs to suggest improvements.
- Identify barriers to performance and coordinate improvements to enhance operational efficiency.
- Collaborate closely with operational centres, providing coaching and support to improve efficiency and knowledge.
- Maintain accurate records of daily operations, log incidents, and identify recurring trends.
- Review manual or inefficient processes to recommend automation or enhancements.
- Maintain a strong focus on improving customer service and overall customer experience.
Eligibility Criteria:
- Fresh graduates (2023 or 2024 pass-outs) with a degree in B.Com, BA, BBA, B.Sc (Non-IT), Mass Communication, or Journalism.
Required Skills:
- Excellent planning and organizational skills with strong attention to detail.
- Ability to perform well under pressure and manage multiple tasks while maintaining high accuracy.
- Experience in analyzing and utilizing performance data.
- Strong communication skills with the ability to convey information clearly and simply.
- Understanding of contact centre operations and performance metrics.
- Proficiency in Microsoft Office applications, including PowerPoint, Excel, and Word.
About Company:
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
How To Apply?
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- Fill the details with the information provided.
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