Anthology is hiring for the positions of Associate Technical Support I in Bangalore, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Anthology |
| Position | Associate Technical Support I |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024/ 2025 |
| Experience | Freshers (0 – Years) |
| Location | Bangalore, India (Hybrid/ Remote) |
Key Responsibilities:
First-Level Support
- Provide initial support for application and infrastructure issues, ensuring timely resolution or escalation to the appropriate team.
- Troubleshoot and resolve common technical problems related to operating systems, networks, and applications.
- Communicate with clients via email, chat, and phone to provide updates and resolve issues.
Root Cause Analysis & Knowledge Base
- Document Root Cause Analyses (RCA) for recurring incidents and create knowledge base articles for internal teams and clients.
- Continuously improve knowledge base content and contribute to documentation addressing common issues.
Customer Communication
- Communicate effectively with customers, ensuring clear updates and timely resolutions for reported issues.
- Act as a liaison between technical teams and customers to ensure a smooth support experience.
On-Call & Shift Work
- Participate in on-call support on a weekend rotational basis to maintain system operations during off-hours.
- Work in rotational shifts, providing flexibility for 24/7 support coverage.
Problem-Solving & Troubleshooting
- Apply strong analytical and problem-solving skills to identify root causes and provide effective solutions.
- Proactively monitor systems and escalate issues when necessary to minimize downtime.
Collaboration & Teamwork
- Collaborate with cross-functional teams (infrastructure, application development, and support) to resolve issues.
- Maintain effective communication with internal and external teams, ensuring smooth handoffs and issue resolution.
Eligibility Criteria:
- 0–2 years of experience in IT support, system administration, or a related field.
- Familiarity with ticketing systems such as Azure DevOps (ADO) and Salesforce.
- Proficiency in Windows or Linux operating systems.
- Basic understanding of network protocols, including TCP/IP, DNS, and DHCP.
- Experience in web server management and related troubleshooting.
- Basic knowledge of SQL, including the ability to write simple queries.
- PowerShell scripting skills for automation and troubleshooting.
- Familiarity with cloud platforms such as Microsoft Azure or Amazon Web Services (AWS).
- Excellent communication and collaboration skills, with the ability to work effectively with clients and internal teams.
- Strong problem-solving and analytical skills to troubleshoot and resolve issues efficiently.
- Ability to manage multiple tasks in a fast-paced and dynamic environment.
- Strong attention to detail and a commitment to delivering high-quality service.
- Fluency in written and spoken English.
Preferred Skills:
- Understanding of virtualization technologies such as VMware and Docker.
- Knowledge of CI/CD pipelines and automation tools.
- Familiarity with ITIL processes or frameworks.
About Company:
EY exists to build a better working world, helping create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
How To Apply?
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