Oracle is hiring for the position of Associate Consultant in Bangalore; Pune; Mumbai; Chennai, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Oracle |
| Position | Associate Consultant |
| Qualifications | Bachelor’s/ Master’s degree |
| Batch | Recent Batches |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore; Pune; Mumbai; Chennai, India |
Key Responsibilities:
- Monitor “Eye on Glass” dashboard and mailbox, perform triage, follow up, and resolve issues based on knowledge base (KB) articles.
- Triage and remediate incidents using standardized and certified procedures.
- Collaborate with L2 and monitoring teams to enhance event management by ensuring proper team assignments and eliminating repetitive or non-actionable alerts.
- Partner with L2 teams to centralize knowledge and promote knowledge transfer focused on standard and certified procedures for Level 1 execution and remediation.
- Triage and initiate application recovery processes using standard procedures.
- Handle incident tickets following best practices, ensuring proper escalation, stakeholder engagement, and adherence to timelines (e.g., ServiceNow incident management).
- Engage with major incident management teams when necessary, especially in broader or high-priority incidents affecting multiple lines of business.
- Perform start-of-day and end-of-day system checks to ensure smooth operations.
- Monitor batch jobs, manage job abends, perform re-runs, force completes, and handle jobs on hold.
- Execute application restarts and service recycling as needed.
- Support release and deployment activities during scheduled windows (typically from Friday night to Sunday morning).
- Conduct weekend application validation following patching, maintenance, or other scheduled application updates.
Eligibility Criteria:
- Strong customer service orientation with a commitment to delivering high-quality support.
- Ability to manage multiple tasks, perform under pressure, and meet tight deadlines.
- Minimum of 2 years of hands-on experience in an application support analyst role.
- Proven experience in delivering services aligned with agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Experience working in an ITIL-based environment; ITIL Foundation certification is preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Willingness to work in a 24×7 support environment with rotational shifts, including weekend support, and from the office.
- Basic understanding of ITSM processes including Incident, Problem, Change, Release, and Request Management.
About Company:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
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