Amazon is hiring for the position of Virtual Customer Support Associate in Tamil Nadu, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Virtual Customer Support Associate |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Serve as the first point of contact for customers by addressing their queries through phone, chat, and/or email.
- Prevent issues, resolve customer queries, and strive to deliver a delightful customer experience.
- Handle a range of customer inquiries, including order and product questions, payment matters, and website navigation support.
- Utilize a variety of tools to navigate systems, research information, and review solutions effectively.
- Communicate clearly and professionally with customers to provide accurate and timely assistance.
Eligibility Criteria:
- Must be at least 18 years of age.
- Must have the legal right to work in India.
- Possess strong communication skills in English, both written and verbal.
- Be available to work flexible shifts from Monday to Sunday within the operating hours.
- Willing and able to work rotating shifts, including early mornings, late evenings, overnights, weekends, and overtime as needed.
- Have access to a quiet, distraction-free workspace with a dedicated desk and chair.
- Ensure a minimum broadband internet connection of 100 Mbps download and 20 Mbps upload speed, using a hardwired Ethernet connection (Wi-Fi not permitted).
Preferred skills:
- Demonstrate a strong work ethic, articulate communication, and keen attention to detail.
- Maintain a friendly and customer-focused attitude in all interactions.
- Quickly adapt to new information and readily embrace change.
- Efficiently manage multiple tasks in a fast-paced, high-energy environment.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
