Accenture is hiring for the position of Customer Service Associate in Mumbai; Bengaluru, India. Candidates with any Graduation are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Accenture |
| Position | Customer Service Associate |
| Qualifications | Any Graduation |
| Batch | 2020/ 2021/ 202/ 2023/ 2024/ 2025 |
| Experience | Freshers (0 to 2 Years) |
| Location | Mumbai; Bengaluru, India |
Key Responsibilities:
- Act as the primary point of contact for both internal and external clients, providing pre- and post-sales support across a broad range of account and service-related activities.
- Own and manage client relationships by delivering exemplary customer service throughout the entire client lifecycle.
- Field and process client requests for Post Initial Install (PII) services to existing contracts, ensuring smooth execution from client request to implementation.
- Coordinate all activities with clients and IBX operations teams from opportunity identification through to signed order, implementation, and billing.
- Manage and resolve cross-functional issues that hinder clients’ or Operations’ ability to install or implement services efficiently.
- Oversee client projects by researching options, setting realistic expectations, planning thoroughly, and delivering solutions within agreed timeframes.
- Maintain ongoing communication with clients to understand their evolving service and support needs and to foster strong client relationships.
- Drive changes in processes and policies based on client feedback and requirements to enhance overall service delivery.
- Coordinate and lead select client quarterly business reviews to assess performance, gather feedback, and identify improvement areas.
- Educate and guide clients on organizational policies, procedures, and use of the customer portal for better service navigation.
- Support the sales team by handling non-sales-related client support activities, allowing the sales organization to focus on revenue-generating tasks.
- Assist in select pre-sales activities to support the Sales team, ensuring seamless coordination and customer experience.
- Ensure a high level of client satisfaction, both externally and internally, which is crucial to the success of the Client Service Manager role.
- Communicate effectively and demonstrate a strong understanding of customer support metrics and service delivery standards.
Eligibility Criteria:
- Any Graduation
Required Skills
- Demonstrates outstanding customer service and interpersonal skills with a focus on client satisfaction.
- Possesses the ability to communicate and interact professionally across all levels within internal and external client organizations.
- Proven expertise in project management with strong multitasking capabilities to manage multiple priorities effectively.
- Proficient in Microsoft Office Suite with strong overall computer literacy.
- Strong analytical and problem-solving skills with a focus on delivering practical solutions.
- Capable of planning, organizing, and executing tasks independently with minimal supervision.
- Adaptable and able to perform effectively in a fast-paced and rapidly changing work environment.
- Excellent written and verbal communication skills in English.
- Skilled in building and maintaining long-term professional relationships.
- Experienced in using customer support and customer relationship management (CRM) systems such as Salesforce, Clarify, Remedy, Siebel, or Oracle.
- Knowledge of telecom circuit ordering and provisioning processes is a strong advantage.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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