NTT DATA is hiring for the position of Graduate Trainee in Bangalore, India. Candidates with a Bachelor’s Degree/ Diploma are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NTT DATA |
| Position | Graduate Trainee |
| Qualifications | Bachelor’s Degree/ Diploma |
| Batch | 2021/ 2022/ 2023/ 2024/ 2025 |
| Experience | Freshers |
| Location | Bangalore, India |
Key Responsibilities:
- Receive, log, validate, and diagnose client requests across a range of products and services while adhering to service level agreements using standard tools, platforms, and processes.
- Utilize Managed Services product and process knowledge to efficiently respond to support tickets.
- Provide first-call resolution to clients by following standard operating procedures or work instructions.
- Identify gaps in available content and flag the need for relevant knowledge articles when necessary.
- Offer timely updates to clients regarding pending requests or tickets upon request.
- Collaborate with resolver groups and other functions to ensure clients receive prompt updates on their issues.
- Generate breach and aging reports for tickets opened by the service desk.
- Identify gaps and inefficiencies in current processes, procedures, and services, providing recommendations for improvements.
- Exercise sound judgment in escalating issues to higher levels when necessary.
- Maintain a professional standard of service quality, ensuring client satisfaction.
Eligibility Criteria:
- Advanced technical qualification in Technology (Technical Diploma) or an equivalent certification.
- For India: Minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent.
- ITIL v4 Foundation certification and knowledge are preferred.
Knowledge and Attributes:
- Self-motivated and passionate about IT, with a strong drive to learn and grow.
- Ability to use sound judgment to escalate issues to higher levels when necessary.
- Methodical approach to ticket resolution, ensuring efficiency and accuracy.
- Strong interpersonal skills with the ability to engage and collaborate with diverse stakeholders.
- Committed to delivering excellent client service and ensuring client retention through integrity and professionalism.
- Detail-oriented team player with a client-focused mindset.
- Effective verbal and written communication skills.
- Willingness to work in a 24×7 shift structure as per a defined roster.
- Familiarity with ITIL concepts and best practices.
- Basic knowledge of network technologies such as WAN, LAN, WLAN, Security, Cloud, Videoconferencing, and Collaboration is an added advantage.
Preferred Skills:
- Relevant work experience in the technology industry, preferably in a call center or IT support environment.
About Company:
NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.
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