Cognizant is hiring for the position of Trainee – Junior Data Analyst in Kolkata, India Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Trainee – Junior Data Analyst |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 4 Years) |
| Location | Kolkata, India (Hybrid) |
Key Responsibilities:
- Manage customer data, ensuring its accuracy, integrity, and reliability.
- Support the implementation and maintenance of Generative AI tools to optimize customer management processes.
- Perform data analysis using MS Excel to identify trends, assess performance, and highlight areas for improvement.
- Address customer complaints promptly and efficiently to ensure timely resolutions and maintain high customer satisfaction levels.
- Collaborate with cross-functional teams to devise and implement strategies aimed at enhancing customer service quality.
- Monitor and assess the effectiveness of customer management processes and recommend necessary improvements.
- Assist in preparing documentation and reports related to customer management and complaint resolution activities.
- Ensure all customer management activities comply with industry regulations and company policies.
- Participate in training sessions to stay informed about advancements in Generative AI and customer management tools.
- Contribute to the development of best practices for customer management and effective complaint handling within the team.
- Provide feedback and suggestions to drive the continuous improvement of customer management processes.
- Engage with customers to understand their needs and deliver tailored solutions that address their concerns.
- Uphold professionalism and confidentiality in all interactions with customers and internal team members.
Eligibility Criteria:
- Strong technical expertise in Generative AI and advanced proficiency in MS Excel.
- Proven experience in customer management within the Life Sciences sector.
- Skilled in efficiently handling customer complaints and ensuring timely resolutions.
- Ability to analyze and generate insightful reports on customer data using MS Excel.
- Excellent communication and interpersonal skills for effective collaboration and customer interaction.
- Proactive problem-solving skills with a focus on process optimization and continuous improvement.
- Flexibility to work in rotational shifts and adapt to a hybrid work model.
- High level of professionalism and strict adherence to confidentiality standards.
- Commitment to continuous learning and professional development.
- Effective collaboration with cross-functional teams to achieve organizational goals.
- Strong organizational abilities and time management skills to handle multiple tasks efficiently.
- Customer-focused mindset with a passion for delivering outstanding service.
- Detail-oriented approach to ensure accuracy and thoroughness in tasks.
Certifications Required:
- Certified Customer Service Professional (CCSP).
- Microsoft Office Specialist (MOS) in Excel.
- “AI for Everyone” certification by Coursera.
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Apply Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
