Deloitte is hiring for the position of Junior Associate in Hyderabad, India. Candidates with Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Deloitte |
| Position | Junior Associate |
| Qualifications | Graduation |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | 6 (Months) to 1 (Years) |
| Location | Hyderabad, India |
Key Responsibilities:
- Handle customer inquiries through multiple channels, including phone, chat, web tickets, emails, web forms, and voicemails.
- Develop a high level of accuracy and speed in completing tasks, ensuring efficient transaction processing and demonstrating client service proficiency.
- Communicate effectively, both verbally and in writing, with customers from diverse regions and cultures (Americas, EMEA, and APAC).
- Record, diagnose, troubleshoot, and resolve incidents and service requests within the defined scope of support.
- Strive to achieve high levels of client satisfaction while maintaining technical accuracy and adhering to contact quality guidelines.
- Stay updated with outage alerts and knowledge updates communicated as needed.
- Resolve assigned incidents and problems with a clear understanding of SLAs and the incident lifecycle.
- Report daily progress to supervisors and seek guidance on assignments or concerns.
- Exhibit flexibility by working in different shifts as part of a 24×7 operation.
- Consistently demonstrate accuracy, efficiency, and proficiency in completing transactions and delivering exceptional client service.
Eligibility Criteria:
- Non-Engineering Graduate (Sciences, BSC- IT, BCA e.tc.,) (Tier 3 or non-tiered)
- Entry level role with min of 6 month to 1 year of experience.
Technical Skills:
- Basic proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Soft Skills:
- Fundamental troubleshooting skills to diagnose and resolve customer issues and requests.
- Strong verbal and written communication skills.
- Flexibility to work varied hours as needed.
- Positive attitude and eagerness to learn and adapt quickly.
- Collaborative team player with a willingness to share knowledge, maintain transparency, and foster team growth.
- Strong problem-solving and analytical abilities.
About Company:
Deloitte is the brand under which tens of thousands of dedicated professionals from independent firms around the world work together to provide audit and assurance, consulting, risk and financial advisory, risk management, tax, and related services to select clients. Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), comprises these firms. Each DTTL member firm offers specific geographic services and is subject to the laws and professional regulations of the country or countries in which it operates.
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