Atlassian is hiring for the positions of Associate Technical Support Engineer in Bengaluru, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Atlassian |
| Position | Associate Technical Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 1 – 3 (Years) |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Deliver a world-class customer support experience using chat as the primary support medium, specifically for Atlassian products.
- Own, troubleshoot, and resolve customer technical issues by leveraging collaboration, troubleshooting best practices, and ensuring transparency within and across teams.
- Escalate issues promptly, adhering to standard operating procedures.
- Create and maintain knowledge base articles to document new learnings and facilitate organizational reuse.
- Participate in technical discussions within the Technical Support team to share best practices and stay updated on emerging technologies.
- Develop expertise in a specific technical area and attend relevant technical training sessions.
Eligibility Criteria:
- 1-3 years of experience in technical support, software services, or system administration for a large end-user community, preferably with SaaS products.
- Hands-on experience providing customer support via chat, email, phone, and screen-sharing tools.
- Proven ability to work in high case-volume environments, with strong prioritization and time-management skills.
Must-Have Skills
- Strong technical competence in databases, with the ability to write and update SQL queries efficiently.
- Experience with log searching, monitoring, and analyzing machine-generated data using web interfaces or similar tools.
- Hands-on experience with APIs and REST calls.
- Expertise in front-end troubleshooting and understanding network terminologies, including DNS, DHCP, SSL, proxy, and firewalls, with basic troubleshooting commands.
Good-to-Have Skills
- Familiarity with browser developer tools, HAR file analysis, and tools like Splunk.
- A solid understanding of OAuth-based authentication and other mechanisms like SSO/SAML.
- Experience working in Linux environments.
- Knowledge of mail flow concepts and protocols such as SMTP, POP, and IMAP.
- Familiarity with cloud technologies, including AWS, is an added advantage.
- Experience supporting and understanding Java-based applications, with the ability to analyze stack traces and troubleshoot Java-based exceptions.
Competencies:
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
About Company:
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
