Kyndryl is hiring for the position of Customer Service Representative in Gurgaon, India. Candidates with Graduate/ Postgraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Kyndryl |
| Position | Customer Service Representative |
| Qualifications | Graduate/ Postgraduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 1 Years) |
| Location | Gurgaon, India (Remote) |
Key Responsibilities:
- Serve as a Customer Service Representative, combining technical support expertise with problem-solving and exceptional customer service.
- Utilize strong people skills to deliver interactive solutions through chat, email, and MS Teams while providing concierge-level care to customers.
- Learn operational processes and workflows during the initial month and begin supporting one client in production.
- Handle multiple tasks simultaneously in a fast-paced environment while maintaining high service standards.
- Collaborate with back-office teams to manage and resolve escalations effectively.
- Work closely with senior team members to gain knowledge and insights, enhancing your professional skills.
- Interact with diverse individuals and address a variety of problems, expanding your experience and understanding of various job roles.
- Leverage opportunities to connect with and learn from mentors, fostering professional development.
Eligibility Criteria:
- 0-1 year of experience in customer service or technical support roles.
- Flexibility to work in both voice and chat processes.
- Willingness to work in night shifts and rotational shifts.
- Ability to work from the office in a hybrid work model.
- Proficiency in Windows 10 troubleshooting.
- Strong communication and customer service skills.
Preferred skills:
- Experience with operating systems such as Windows, Mac, or Linux.
- Expertise in troubleshooting and problem-solving.
- Prior experience in a support help desk environment.
- Proven customer support experience.
- Ability to modify approaches and adapt to varying customer needs.
About Company:
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We’re raising the bar.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
