Sutherland is hiring for the position of Associate – Customer Service in across India. Candidates with Any Graduate/ Diploma are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Sutherland |
| Position | Associate – Customer Service |
| Qualifications | Any Graduate/ 10+2/ Diploma |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Permanent Work From Home |
Key Responsibilities:
- Strengthen customer relationships by handling general billing inquiries and verifying customer account information.
- Identify potential customer needs and recommend appropriate solutions.
- Conduct follow-up calls to ensure customer needs are efficiently met.
- Develop problem-solving abilities by accessing customer databases, knowledge resources, and technical applications to identify root causes and solutions.
- Collaborate with client departments, such as test desk, field service, and dispatch, to manage escalations.
- Schedule technician visits when necessary to resolve customer issues.
- Enhance technical skills by attending job-related training, including new hire orientation, refresher sessions, product or service updates, and cross-training on products.
Eligibility Criteria:
- High school diploma or equivalent qualification.
- Basic PC keyboarding skills and proficiency in Microsoft Office (Outlook, Word, Excel).
- Experience in providing direct technical support to clients.
- Excellent verbal and written communication skills.
- Strong skills in problem diagnosis and problem-solving.
- Ability to multi-task effectively using multiple applications.
- Experience with CRM applications (preferred).
- Goal-oriented mindset.
- Strong communication skills with the ability to express ideas clearly.
For remote work, candidates must have:
- A 2.0 GHz dual-core processor or better.
- At least 2 GB RAM (some roles may require a minimum of 4 GB RAM).
- 10 GB of available hard drive space.
- Sound card capability.
- Windows 7, 8, or 8.1 operating system.
- Internet speeds of at least 1 Mbps upload and 15 Mbps download.
- Dual-ear headset designed to minimize outside audio interference, with a noise-canceling microphone.
About Company:
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
