PowerSchool is hiring for the position of Associate Technical Support Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | PowerSchool |
| Position | Associate Technical Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore, India |
Key Responsibilities:
- Answer, evaluate, and prioritize incoming requests for assistance via telephone, email, and chat from users experiencing issues with hardware, software, networking, and other computer-related technologies.
- Identify problems, conduct research, provide solutions, and follow up with customers as needed, escalating complex cases to the appropriate team.
- Log and track calls using a problem management database, maintaining history records and related documentation.
- Prepare standard statistical reports, such as help desk incident reports.
- Consult with programmers to explain software errors or recommend changes to improve programs.
- Test software and hardware to assess ease of use and determine if the product meets user needs.
- Perform additional duties as assigned.
Eligibility Criteria:
- 0-2 years of prior experience in a technical support role.
- Proficient in Microsoft Office suite.
- Experience with Salesforce is preferred.
- Prior experience with CRM systems is preferred.
- Strong attention to detail and effective time management skills.
- Excellent oral and written communication skills.
- Strong customer service and conflict resolution abilities.
- Ability to manage a heavy workload and multiple projects, with frequent interruptions and schedule changes.
- Associate’s degree or equivalent work experience.
About Company:
PowerSchool is the leading provider of cloud-based software for K-12 education in North America. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool connects students, teachers, administrators, and parents, with the shared goal of improving student outcomes. From the office to the classroom to the home, it helps schools and districts efficiently manage state reporting and related compliance, special education, finance, human resources, talent, registration, attendance, funding, learning, instruction, grading, assessments and analytics in one unified platform. PowerSchool supports over 50 million students globally and more than 15,000 customers, including more than 90 of the top 100 districts by student enrollment in the United States, and sells solutions in more than 90 countries. Visit www.powerschool.com to learn more.
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