Razorpay is hiring for the position of Junior Analyst – Risk Management in Bangalore, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Razorpay |
| Position | Junior Analyst – Risk Management |
| Qualifications | Bachelor’s degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Bangalore, India |
Key Responsibilities:
- Monitor transactions and merchants to detect potential risks or fraud, taking immediate action as necessary.
- Address transaction queries and manage discrepancies arising from customer disputes.
- Collaborate closely with partner banks and Cybercell to handle chargebacks and customer disputes, ensuring timely recovery to minimize losses.
- Communicate with merchants or customers to understand and resolve queries and concerns.
- Identify innovative methods to reduce risks by providing process enhancement suggestions to minimize monetary losses.
Eligibility Criteria:
- Bachelor’s degree.
- Open to freshers with knowledge of customer support apps or CRM platforms, such as Freshdesk.
Preferred skills:
- Understanding of chargeback stages/levels, penalties at the arbitration stage, technical chargebacks, and an overview of Visa/Mastercard guidelines and fraud-related reason codes.
- Strong interpersonal skills with a friendly and professional demeanor over phone and email.
- Exceptional verbal and written communication skills.
- Effective listening skills to understand, anticipate, and resolve queries from various stakeholders.
- High attention to detail and accuracy with excellent organizational and multitasking abilities, along with the capability to identify anomalies or suspicious behaviors.
About Company:
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses – big and small – accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
