NielsenIQ is hiring for the position of Junior Customer Service Associate in Pune, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NielsenIQ |
| Position | Junior Customer Service Associate |
| Qualifications | Graduate / Post Graduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Entry Level |
| Location | Pune, India |
Key Responsibilities:
- Execute, monitor, and continuously enhance delivery management and service-related tasks, including report generation, database management, and data quality checks.
- Act as an expert in NielsenIQ (NIQ) processes and methodologies, actively contributing to improving the quality and efficiency of deliverables.
- Deliver databases and reports in alignment with customer contractual terms, meeting success criteria, tracking mechanisms, and collaboratively defining service elements within the Joint Business Plan.
- Manage the triaging of customer queries and requests (related to data, reports, and issue resolution) across markets and customer categories, tracking actions to enhance processes as required.
- Collaborate with NielsenIQ teams for customer setup and maintenance on coding and database tasks.
- Implement process automation using tools such as R, Python, and Excel Macros, while exploring AI/ML integration possibilities.
- Partner with Customer Service teams in assigned markets to ensure adherence to Job Aids and Process Design guidelines.
- Maintain Performance KPIs to enhance quality (timely delivery and data accuracy) and uphold work discipline.
- Work effectively in a hybrid physical-virtual, multicultural environment, liaising with both stakeholders and colleagues.
Key Attributes:
- Successfully manage a portfolio of 5 to 10 customers and/or one NIQ market, focusing on report and database management.
- Ensure timely delivery of reports and databases, while standardizing and automating deliverables for consistency.
- Act as the first point of contact for designated customers (via CSO/MSD), identifying, investigating, and coordinating data resolutions, process improvements, or product-related inquiries, ensuring an efficient customer experience.
Eligibility Criteria:
- Bachelor’s or Master’s degree, preferably in Business Administration, Analytics, Mathematics, Statistics, Economics, or Engineering.
- Preferred experience with R, Python, AI/ML, or Robotic Process Automation (RPA).
- Strong analytical skills and an aptitude for data and operational processes.
- Excellent organizational skills, with the ability to meet deadlines and work well within a team.
- Project management skills, including critical path analysis, task sequencing, and problem-solving abilities.
- Strong attention to detail, accuracy, and proactive approach.
- Proficiency in English, with strong writing and verbal communication skills.
Preferred skills:
- Ability to communicate clearly and effectively with customers.
- Skilled in translating technical details across different customer contexts.
- Proven ability to build and maintain network relationships in a multicultural environment.
- Effective troubleshooting skills, with the ability to influence outcomes.
- Capability to work under pressure and seek support when needed.
About Company:
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights – delivered with advanced analytics through state-of-the-art platforms – NIQ delivers the Full View(TM).
How To Apply?
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