Atlassian is hiring for the positions of Associate Support Engineer in Bengaluru, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Atlassian |
| Position | Associate Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 1 (Years) |
| Location | Bengaluru, India (Remote) |
Key Responsibilities:
- Resolve customer configuration issues and respond to customer inquiries via email and chat, adhering to all processes and agreed-upon standards.
- Ensure customers have a positive experience with Atlassian Cloud products.
- Understand customer use cases, perform troubleshooting, and develop and implement workarounds for product bugs.
- Contribute to product knowledge by creating and updating Knowledge Base articles and Standard Operating Procedures (SOPs) to keep case management content current.
- Work in the 12:30 PM to 9:30 PM IST shift.
Eligibility Criteria:
- Over 1 year of experience in a customer-facing or support role.
- Understanding of operating systems, databases, networking concepts, and cloud computing.
Preferred skills:
- Knowledge of SQL, networking, Linux, Java web servers, or cloud technologies is an added advantage.
- Customer-centric mindset with adaptability, curiosity, resilience, quick learning ability, growth mindset, and a solution-oriented approach aligned with Atlassian’s core values.
- Proficiency in written and verbal communication skills in English.
- Strong interpersonal communication and customer service skills to effectively support customers in high-stress or ambiguous situations.
- High aptitude for learning new technologies and applying them in a customer-facing environment.
- Logical problem-solving approach with strong troubleshooting skills.
- Experience working collaboratively with teams across multiple locations is an added advantage.
- Flexibility to work a fixed shift that includes rotational weekend coverage to meet customer needs.
- Ability to pivot focus to a dedicated support channel (e.g., chat) as needed to support customers effectively.
About Company:
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
How To Apply?
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