Canonical is hiring for the position of Cloud Support Associate Engineer in Bangalore; Hyderabad; Chennai; Pune, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Canonical |
| Position | Cloud Support Associate Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Work remotely from a home office to provide technical support to employees.
- Take ownership of new cases through telephone, email, and web-based channels.
- Serve as an internal customer advocate, providing timely updates on case status.
- Ensure each support case aligns with the Service Level Agreement (SLA), prioritizing customer satisfaction by setting realistic expectations and fulfilling commitments.
- Contribute to and maintain knowledge base articles to support customer learning and capture key lessons.
- Draft and distribute technical notices for both internal and external communications.
- Prioritize tasks to address the most important and urgent issues first.
- Continuously learn and adapt as products and services evolve.
- Understand the Ubuntu development process to set accurate customer expectations on issue resolution timelines.
- Maintain consistent communication and information-sharing with team members, both locally and remotely.
- Identify and recommend improvements to enhance service quality.
- Participate in a weekend work rotation as scheduled.
Eligibility Criteria:
- Bachelor’s degree or equivalent four-year degree in a technical field from an accredited college or university; preferred majors include Computer Science, MIS, Electrical Engineering, etc.
- Experience with Linux troubleshooting, including collecting logs, stack traces, and fine-tuning by editing configuration files.
- Proficiency in Linux server administration.
- Strong understanding of cloud computing concepts, including provisioning, monitoring, and orchestration.
- Knowledge or hands-on experience in at least two of the following areas:
- Virtualization/Cloud
- Containers
- Storage technologies
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Basic programming skills in at least one language, such as Bash, Perl, Ruby, JavaScript, C/C++, or Go.
- Ability to learn quickly, adapt to change, and manage the pressures of a customer-facing role.
- Strong written and verbal communication skills in English.
- Willingness and ability to travel as required.
- Must pass a background check.
Preferred Skills:
- Experience supporting virtualized environments, including KVM, VirtualBox, and VMware.
- Familiarity with other open-source desktop technologies.
- Active contributions to open-source projects, forums, or code repositories.
About Company:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
How To Apply?
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- Scroll down and press the Click Here button.
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