NatWest Group is hiring for the position of Customer Service & Operations Analyst in Chennai, Gurugram, India. Candidates with Graduation are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NatWest Group |
| Position | Customer Service & Operations Analyst |
| Qualifications | Graduation |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Chennai, Gurugram, Bangalore, (Hybrid) |
Key Responsibilities:
- Maintain a clear understanding of customer and stakeholder needs to deliver appropriate and fit-for-purpose solutions for complex issues.
- Support the unit leader by allocating work, ensuring processes are followed, and assisting in the development of business continuity plans.
- Authorize and investigate transactions in alignment with defined KPIs.
- Provide specialist support by monitoring and sharing management information (MI).
- Collect and analyze relevant information from customers and businesses to inform decision-making.
- Review processes and identify areas for enhancement to improve the customer experience.
Eligibility Criteria:
- Graduation
Preferred skills:
- Strong customer service skills with in-depth customer and industry knowledge.
- Ability to work effectively in a fast-paced environment while maintaining strong organizational skills to meet deadlines.
- Awareness of changes in trends, policies, and regulations.
- Solid understanding of the industry and its customers.
- Thorough knowledge of products, processes, and banking systems.
About Company:
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
How To Apply?
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