Canonical is hiring for the position of Cloud Support Associate Engineer in Gurgaon, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Canonical |
| Position | Cloud Support Associate Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Provide technical support for employees while working remotely from your home office.
- Be available to take ownership of new cases via telephone, email, and web.
- Serve as an internal customer advocate by keeping them updated in a timely manner.
- Ensure that each support case you manage adheres to the Service Level Agreement (SLA), maintaining the highest possible customer satisfaction by setting clear expectations and fulfilling commitments.
- Contribute new knowledge base articles and update existing ones to ensure shared knowledge and lessons learned are accessible to customers.
- Draft and distribute technical notices for both internal and external communications.
- Prioritize tasks effectively to handle the most important and urgent matters first.
- Continuously learn as products and services evolve.
- Understand the Ubuntu development process to set accurate timelines for customer issue resolution.
- Maintain regular communication and information sharing with the team, both locally and remotely.
- Identify and suggest opportunities for improving service delivery.
- Participate in a regular weekend work rotation.
Eligibility Criteria:
- Bachelor’s degree or equivalent four-year degree in a technical field from an accredited college or university (Preferred majors: Computer Science, MIS, Electrical Engineering, etc.).
- Experience in Linux troubleshooting, including log collection, stack traces, and configuration file fine-tuning.
- Proficiency in Linux server administration.
- Strong understanding of Cloud computing concepts such as provisioning, monitoring, and orchestration.
- Knowledge or basic hands-on experience in at least two or more of the following areas:
- Virtualization / Cloud environments.
- Containers.
- Storage technologies.
- Networking (e.g., bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
- Basic programming skills in any language (e.g., Bash, Perl, Ruby, JavaScript, C, C++, Go).
- Ability to quickly learn, adapt to change, and handle the pressure of a customer-facing role.
- Excellent written and verbal communication skills in English.
- Willingness and ability to travel.
- Successful completion of a background check.
Preferred Skills:
- Experience supporting virtualized environments (e.g., KVM, Virtual Box, VMware).
- Familiarity with other open-source desktop technologies.
- Active contribution to open-source projects, forums, or code development.
About Company:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
