Deloitte is hiring for the position of Analyst in Bengaluru; Hyderabad, India. Candidates with any Graduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Deloitte |
| Position | Analyst |
| Qualifications | Any Graduate degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bengaluru; Hyderabad, India |
Key Responsibilities:
- Possess basic knowledge of computer software and hardware.
- Knowledge of Microsoft technologies such as Outlook 2016, Office 365, and Office 2016 is preferred, along with experience in troubleshooting hybrid environments of On-Premises and Exchange Online.
- Familiarity with Active Directory, including tasks like password resets, account management, and mailbox and distribution list management, is beneficial.
- Experience working with MS Teams, OneNote, and OneDrive for Business is preferred, and knowledge of Windows Azure functionality for Mobile Device Management is an added advantage.
- Knowledge of Microsoft Skype for Business technologies, including setting up ad-hoc or planned Skype meetings, is desirable.
- Exceptional knowledge of performance optimization for Windows laptops, including reconfiguration, maintenance, and upgrades.
- Up-to-date knowledge of smartphone operating systems such as Android and iOS, including email sync on PDAs, hotspot configuration, and troubleshooting.
- Provide technical resolution or troubleshooting for customers’ laptops, printers, MFDs, and other hardware peripherals.
- Strong knowledge of networking and internet connectivity issues for desktop and portable systems is essential.
- Flexibility to work a 24/7 schedule, including split shifts, split days off, and weekend work.
- Ability to support customers from multiple time zones with a high degree of flexibility.
- Excellent verbal and written communication skills.
- Analyze and resolve incidents and service requests related to the use of application software or hardware.
- Document every incident and support request in the CRM tool, ensuring tickets are either closed or escalated as appropriate.
- Stay informed about ongoing issues, outages, and environmental changes communicated via email and other channels regularly.
- Create a positive customer support experience and build strong relationships by deeply understanding problems and maintaining a professional attitude.
- Be a self-motivated achiever who derives satisfaction from providing excellent customer service.
- Demonstrate a quick learning ability and be an effective team player.
- Meet key performance indicators, such as Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence, while participating in individual and group coaching sessions.
- Adhere to the company’s Code of Ethics, Vision, Mission, and Core Values.
Eligibility Criteria:
- Any graduate degree.
Preferred skills:
- Excellent written, verbal, listening, and analytical skills.
- Ability to easily grasp and communicate complex ideas.
- Strong problem-solving skills.
- Proficiency in MS Office 2010 and 2013, including Outlook.
- Knowledge of computer hardware and software.
- Familiarity with operating systems like Windows 10 and macOS.
- Understanding of network and internet concepts.
About Company:
Deloitte is the brand under which tens of thousands of dedicated professionals from independent firms around the world work together to provide audit and assurance, consulting, risk and financial advisory, risk management, tax, and related services to select clients. Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), comprises these firms. Each DTTL member firm offers specific geographic services and is subject to the laws and professional regulations of the country or countries in which it operates.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
