IBM is hiring for the position of Technical Support Engineer in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IBM |
| Position | Technical Support Engineer |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | Recent Batches |
| Experience | Entry Level |
| Location | Bangalore, India/ Remote |
Key Responsibilities:
- Collaborate with the Partner Technology Services team to develop next-generation partner solutions at Apptio.
- Work closely with our partner ecosystem and internal teams to design and bring joint solutions to market.
- Understand the technical requirements of our partners and architect solutions that meet the needs of both partners and customers.
- Serve as the technical liaison between our company and partner organizations.
- Provide technical support and training to partners to ensure successful implementation and adoption of joint solutions.
Eligibility Criteria:
- Experience in technical support, software services, or system administration within a large end-user environment.
- Proficient in troubleshooting, data analysis, and working with Windows Servers.
- Familiarity with RESTful APIs is an added advantage.
- Fluent in English.
Preferred Skills:
- Proficiency in database management, including the ability to write and update SQL queries.
- Basic knowledge of JavaScript or a similar programming language.
- Understanding of Agile methodologies such as Scrum, Kanban, or SAFe.
- Strong aptitude for learning new technologies and applying them in a customer-facing role.
- Effective communication skills, particularly in conveying in-depth technical details and progress updates to customers at an executive level.
- Ability to manage time efficiently, balancing multiple tasks with varying priorities and urgency.
- Commitment to acting as a customer champion by proactively staying informed and communicating updates within the company or team.
- Demonstrates persistence in identifying the root cause of issues and establishing clear plans to resolve customer concerns.
About Company:
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We’re here to help every creator turn their “what if” into what is. Let’s create something that will change everything.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
