Canonical is hiring for the position of Cloud Support Associate Engineer in Gurgaon, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Canonical |
| Position | Cloud Support Associate Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Provide technical support for employees from your remote home office.
- Be available to take ownership of new cases via telephone, email, and web.
- Act as an internal customer advocate, keeping them updated in a timely manner.
- Ensure that each support case you own is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Contribute to new knowledge base articles and maintain existing ones, ensuring shared knowledge and lessons learned are available to customers.
- Draft and distribute technical notices for internal and external communication.
- Prioritize your work to accomplish the most important and urgent tasks first.
- Continuously learn as our products and services grow and evolve.
- Understand the Ubuntu development process to set customer expectations correctly on timelines for fixes.
- Maintain regular communication and information exchange with the rest of the team, both locally and remotely.
- Identify and suggest opportunities to provide better service.
- Participate in a regular weekend working rotation.
Eligibility Criteria:
- Bachelor’s degree or equivalent four-year degree in a technical field from an accredited college or university, preferably in Computer Science, MIS, Electrical Engineering, or a related field.Experience with Linux troubleshooting, including collecting logs and stack traces, and fine-tuning by editing configuration files.Experience with Linux server administration.Strong knowledge of cloud computing concepts such as provisioning, monitoring, and orchestration.Knowledge or basic hands-on experience in two or more of the following areas:
- Virtualization/Cloud
- Containers
- Storage technologies
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Programming fundamentals in any language (bash, Perl, Ruby, JavaScript, C, C++, Go).Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job.Strong written and verbal English communication skills.Ability to travel.
Preferred Skills:
- Experience supporting virtualized environments (KVM, VirtualBox, VMware).
- Experience with other open-source desktop technologies.
- Active contribution to open-source projects, forums, or code.
About Company:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
How To Apply?
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- Fill the details with the information provided.
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