Infosys is hiring for the position of Process Trainee/ Process Executive in Bangalore; Chennai; Mysore; Pune, India. Candidates with any Graduate/ M.Com/ MBA are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Infosys |
| Position | Process Trainee/ Process Executive |
| Qualifications | Any Graduate/ M.Com/ MBA |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 1 Years) |
| Location | Bangalore; Mangalore; Gurgaon; Pune, India |
Key Responsibilities for Process Trainee:
- Execute defined processes according to documentation and instructions.
- Immediately raise any questions or roadblocks to the Specialist for resolution.
- Identify process gaps during execution and report them to team leads and BLK Leads for further clarification or definition.
- Accountable for following specified instructions precisely.
- Skills: Advanced Excel, desired knowledge of SQL, basic Google research skills, and ability to follow detailed processes accurately.
- Strong sense of personal accountability and ownership for the work product.
Key Responsibilities for Process Executive:
- Provide first-level resolution to customers.
- Diagnose and troubleshoot technical issues, escalating complex problems to higher-level support when necessary.
- Deliver exceptional customer service by promptly acknowledging issues, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Eligibility Criteria:
- Any Graduate/ M.Com/ MBA
Preferred skills:
- Excellent verbal and written communication, interpretation, and active listening skills.
- Ability to quickly and efficiently assimilate process knowledge.
- Effective probing and analyzing skills with the capability to multitask.
About Company:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
How To Apply?
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