Cognizant is hiring for the position of Associate/ Business Analyst in Bangalore; Chennai, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Associate/ Business Analyst |
| Qualification | Bachelor’s/ Master’s Degree/ MBA |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore; Chennai, India |
Key Responsibilities:
Business/Customer:
- Perform Standard Operating Procedure (SOP) activities with an understanding of the customer environment and their business impact, and contribute to improving SOPs.
- Adhere to customer security and compliance requirements.
- Implement approved change requests in accordance with the customer change management process.
- Manage the incident life cycle following ITIL/BIC frameworks as applicable.
- Follow customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
Project/Process:
- Review Customer Satisfaction (CSAT) feedback and ensure timely implementation of corrective actions.
- Participate in the Critical Situation (CritSit) process to resolve incidents promptly.
- Log and triage incidents.
- Coordinate with resolver groups, vendors, and carriers.
- Troubleshoot escalated incidents/problems and refer/escalate (functionally and hierarchically) to the appropriate groups (vendors/Level 3).
- Provide inputs to the FAQ database and Knowledge Repository (KR), and contribute towards updating knowledge articles.
- Contribute to continuous service improvement (CSI) plans.
- Develop induction documents in consultation with relevant stakeholders for the project and ensure the successful completion of the induction process for new joiners.
- Manage floor activities effectively.
Team/People:
- Continually assess skill levels and provide intervention assistance as needed.
- Contribute to and participate proactively in knowledge-sharing sessions.
- Encourage team members to participate in organizational innovation programs.
- Act as a buddy for new hires.
- Make recommendations for recognition and rewards (R&R) for team/individual achievements.
- Make recommendations to the team lead on team performance ratings.
Organization:
- Ensure the team contributes to and participates in all organizational technology events and knowledge-sharing forums.
- Adhere to organizational policies and processes, including Cognizant’s security policies and Learning Path (LP) timelines.
- Participate in recruitment drives.
Eligibility Criteria:
- Bachelor’s in Science/ Commerce/Engineering or equivalent
Skills:
- Ansible
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
How To Apply?
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