Tech Mahindra is hiring for the position of Customer Support Executive in Bangalore, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Tech Mahindra |
| Position | Customer Support Executive |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Work From Home |
Key Responsibilities:
- Efficiently and professionally handle customer inquiries and complaints over the phone.
- Provide accurate information and promptly resolve customer issues.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Document all customer interactions and follow up on unresolved issues.
- Collaborate with other team members and departments to enhance the customer experience.
- Meet performance metrics and targets set by the company.
- Stay updated with product knowledge and company policies to provide accurate information to customers.
Eligibility Criteria:
- Bachelor’s degree or equivalent.
- Proven experience in customer support or a similar role.
- Excellent verbal and written communication skills in English.
- Ability to handle high-stress situations and manage multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Flexibility to work night shifts.
- Proficient in using customer support software and tools.
- A team player with a positive attitude and a willingness to learn.
Preferred skills:
- Experience in a tech support environment.
- Multilingual abilities are a plus.
About Company:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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