IDFC FIRST Bank is hiring for the position of Customer Service Executive in Karnataka; Gurgaon; Noida, India. Candidates with any Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IDFC FIRST Bank |
| Position | Customer Service Executive |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Karnataka; Gurgaon; Noida, India |
Key Responsibilities:
- Provide excellent customer service and promote customer centricity by improving the customer service experience, engaging customers, and facilitating organic growth.
- Take ownership of customer issues and follow problems through to resolution.
- Set a clear mission to enhance service quality and deploy strategies focused on this mission by staying ahead of industry developments and applying best practices to areas of improvement.
- Develop service procedures, policies, and standards.
- Analyze MIS, enhance productivity, and keep accurate records of customer service actions and discussions.
- Recruit, mentor, and develop customer service resources, nurturing an environment where they can excel through encouragement and empowerment.
- Adhere to and manage the approved budget, maintain an orderly workflow according to priorities, and control resources to achieve qualitative and quantitative targets.
- Enhance service quality and customer focus within the organization.
- Manage employee morale and engagement levels to provide best-in-class service, increasing customer satisfaction, loyalty, and retention.
- Monitor Twitter, Facebook, and other relevant sites, actively participating in discussions across communities, social networks, and blogs.
- Explore business opportunities and improve resolution times with appropriate close looping.
- Liaise with various stakeholders in the organization to ensure quick and effective resolution of customer complaints.
- Improve brand image through effective complaints and grievance handling mechanisms.
Eligibility Criteria:
- Any Graduate/ Post Graduate
About Company:
IDFC FIRST Bank is a leading private sector universal Bank in India. Our Bank’s vision is to “build a world class bank in India, guided by ethics, powered by technology, and to be a force for social good”. IDFC Bank was promoted by IDFC Ltd (est. 1997) which was a premier DFI renowned for financing India’s infrastructure such as roads, ports, and power projects with a balance sheet of Rs. 75,337 crores. Capital First (est. 2012) was a successful technology led NBFC focused on financing consumer and MSME, with strong track record of growth profits and asset quality with a balance sheet of Rs. 27,351 crores. It has provided over 30 million loans & serves 60,000 + villages, cities and towns in India.
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