Accenture is hiring for the position of Customer Service New Associate in Bangalore, Hyderabad, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Accenture |
| Position | Customer Service New Associate |
| Qualifications | Any Graduation/ Undergraduate |
| Batch | Recent Batches |
| Experience | 0 – 1 (Years) |
| Location | Bangalore, Hyderabad, India |
Key Responsibilities:
- Assist customers with billing, package-related, and technical support queries end-to-end.
- Personalize conversations to enhance customer experience.
- Manage productivity and display strong communication skills.
- Identify and create sales opportunities during interactions.
- Display attention to detail, show ownership, and embrace feedback.
- Multi-task using different applications while adhering to key compliance measures.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
- Collaborate with other support teams to resolve requests/issues promptly.
- Maintain a flexible work schedule as determined by business needs.
- Work effectively under pressure.
- Demonstrate a positive attitude, quick learning ability, punctuality, and discipline.
- Exhibit strong customer service skills, verbal English language proficiency, and problem-solving abilities.
- Focus on customer satisfaction and strive for results.
- Uphold high standards of integrity and attention to detail.
Eligibility Criteria:
- Any graduate from a government-recognized university.
Preferred skills:
- 10+2 undergraduates with a minimum of 6 months prior experience are preferred.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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