Wipro is hiring for the position of Associate in Mumbai; Chennai; Gurugram;, India. Candidates with Any Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Associate |
| Qualifications | Any Graduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 1 Years) |
| Location | Mumbai; Chennai; Gurugram, India |
Key Responsibilities:
- Handling all incoming help requests from clients courteously, whether via telephone or email.
- Documenting relevant end user identification details, including name, department, contact information, and the nature of the problem or issue.
- Updating personal availability in the RAVE system to maintain process productivity.
- Recording, tracking, and documenting all received queries, along with the problem-solving steps taken and the outcomes, whether successful or unsuccessful.
- Adhering to standard processes and procedures for resolving client queries.
- Addressing client queries in accordance with the SLAs defined in the contract.
- Accessing and managing internal knowledge bases, resources, and frequently asked questions to facilitate effective problem resolution for clients.
- Identifying and familiarizing oneself with appropriate product details to enhance client interaction and troubleshooting.
- Documenting and analyzing call logs to identify recurring trends and preempt future issues.
- Maintaining and updating self-help documents for customers to expedite resolution time.
- Identifying potential red flags and escalating significant client issues to the Team Leader in cases of delayed resolution.
- Ensuring that all necessary product information and disclosures are provided to clients both before and after handling their requests.
- Avoiding potential legal issues by adhering to service agreements.
Eligibility Criteria:
- Any Graduate
- 0 to 1 year of experience (Freshers also eligible).
Preferred skills:
- Strong verbal and written communication skills, with proficiency in English language.
- Ability to respond to requests via mail, fax, and email.
- Typing speed of minimum 30 words per minute with 90% accuracy.
- Strong analytical skills.
- Familiarity with Microsoft Office suite.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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