Clario is hiring for Process Analyst in across India. Candidates with any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Clario |
| Position | Process Analyst |
| Qualifications | Any Graduate Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Offer second-level user support for critical software packages like the Ticket system and ERP platform, focusing on Customer Care Services, and be open to assisting with additional modules as needed.
- Ensure adherence to company and department policies and procedures, maintaining strict confidentiality standards regarding clinical trials.
- Foster a respectful and collaborative working environment, valuing each team member’s contributions and promoting open communication among team members.
- Assist helpdesk agents by identifying and documenting problem areas within product lines, providing necessary data for research, and ensuring appropriate documentation.
- Proactively communicate with all stakeholders through knowledge bases, intranet, and training sessions to prevent and resolve issues effectively.
- Utilize various software applications to manage customer account information, diagnose technical difficulties, and provide timely resolutions.
- Analyze reported issues, replicate them, and determine if they can be resolved internally or need to be escalated to development for resolution.
- Research knowledge bases for issue resolution and update them for future reference.
- Analyze business processes, collaborate with department leads to implement improvements, and maintain consistent documentation of processes.
- Generate business critical statistics and reports for management as needed.
- Ensure smooth transition of day-to-day activities to business owners through well-documented, validated training.
- Conduct regular training sessions to ensure adherence to Standard Operating Procedures (SOPs).
- Coordinate external consultancies for ERP-related projects after budget approval.
- Collaborate with other departments to ensure regulatory compliance in software usage.
- Implement new processes and maintain existing ones within Customer Care and related departments.
- Act as the primary contact for Customer Care-related applications.
- Prepare system requirements specifications and feasibility proposals.
- Strive for high customer satisfaction and deliver outstanding support.
- Serve as a backup for colleagues’ tasks when necessary.
- Adhere to established communication guidelines and minimize unit downtime.
- Act with cost-consciousness and profit orientation.
- Embrace and promote the company’s vision.
Eligibility Criteria:
- Bachelor’s degree preferably in IT, scientific, technical fields, or equivalent qualification.
- Proficiency in spoken and written English.
Skills:
- Proficient in creating database queries with strong analytical and communication skills.
- Ability to design and develop databases.
- Advanced skills in Microsoft Office applications.
- Familiarity with object-oriented software development.
- Experience with document, workflow, and output management tools, as well as business intelligence tools.
- Strong logical and analytical skills, with a background in finance.
- Basic programming knowledge and technical expertise.
- Familiarity with UML, ERM, SQL, SQL Server database, and IT network skills.
- Knowledge of HTML, CSS, JavaScript, PHP, XML, .NET Technology, and reporting services.
- Experience in supporting and servicing medical equipment.
- Demonstrated teamwork skills and ability to maintain composure in customer relations.
- Effective persuasion skills with customers.
- Ability to work independently and efficiently within assigned areas of responsibility.
- Knowledge of safety protocols, company policies, quality standards, ERP, CRM, and product specifications.
About Company:
Clario is a leading healthcare research and technology company that generates the richest clinical evidence in the industry for our pharmaceutical, biotech and medical device partners. Across decentralized, hybrid and site-based trials, our deep scientific expertise, global scale and the broadest endpoint technology platform in the industry allows our partners to transform lives.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
