eBay is hiring for the position of Customer Service Specialist in Mumbai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | eBay |
| Position | Customer Service Specialist |
| Qualifications | Any Graduate |
| Batch | Any Batch |
| Experience | Experienced |
| Location | Mumbai, India (Hybrid) |
Key Responsibilities:
- Manage day-to-day reactive issues with customers via email and chat channels, with potential outreach via phone.
- Ensure completion of assigned tasks and responsibilities promptly and efficiently.
- Collaborate with team members to achieve business goals and contribute to initiatives aimed at improving team performance and processes.
- Meet or exceed specified targets for turnaround time and quality of delivery, paying close attention to details.
- Adhere to defined processes and Service Level Agreements (SLAs), particularly regarding Outlook issue resolution processes.
- Serve as a trusted advisor to sellers and account managers on various matters including defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy-related issues affecting sales growth.
- Resolve eBay-specific impediments to growth and sales for merchants, including defect reviews/removal, eMBG case review/action, technical issues, and standards and policy-related matters.
- Coach merchants to proactively address issues and policies to prevent future business disruptions, including the adoption of eBay tools and standard processes.
- Collaborate with internal partners, advisors, policy makers, and technical teams to expedite issue resolution.
- Foster a trusting relationship between eBay and customers while maintaining accuracy and attention to detail.
- Communicate timely findings to the Account Manager and other key stakeholders.
- Share insights and learnings with the team during daily huddles, particularly regarding unique or significant issues or queries addressed.
- Demonstrate empathy towards customer concerns and exhibit a commitment to serve with ownership until resolution is achieved.
- Utilize negotiation and influence skills when necessary to advocate on behalf of eBay and/or the customer.
- Summarize and provide customer feedback to management for continuous improvement efforts.
Eligibility Criteria:
- Graduation is a mandatory requirement for this position.
Preferred skills:
- Demonstrate adept probing and problem-solving skills.
- Possess the ability to multitask effectively, with flexibility and readiness to adapt to changes.
- Proficient in MS Office applications, especially PowerPoint and Excel.
- Understanding of data interpretation and insight quality is beneficial for success in this role.
- Ability to collaborate efficiently within a team environment.
- Excellent time management, along with strong communication and interpersonal skills.
- Self-motivated individual with a positive outlook.
- Maintain professionalism consistently in all interactions.
- Display a high level of accountability in providing end-to-end solutions to customers.
- Possess at least 5 years of experience in customer service, e-commerce, or handling email/chat services.
- Experience in managing customer complaints is advantageous.
About Company:
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive – no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
