Thomson Reuters is hiring for the position of Technical Support Analyst in Bengaluru, Mumbai, India. Candidates with Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Thomson Reuters |
| Position | Technical Support Analyst |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Offer engineering expertise for a limited number of products or non-complex products.
- Collaborate with product support groups and development teams.
- Conduct remote customer site break-fix activities and, when necessary, on-site, employing globally consistent methodologies and tools.
- Provide second-level support for problem resolution, involving the reproduction of customer issues.
- Stay informed about pertinent technical and product trends through self-learning, training classes, and job shadowing.
- Manage site documentation effectively.
- Provide feedback to development and qualification teams.
- Escalate major, elusive, or recurrent issues that impact customer satisfaction.
Eligibility Criteria:
- Bachelor’s or Master’s Degree
Preferred skills:
- Joining an inclusive culture of world-class talent, with a commitment to personal and professional growth.
- Embracing a hybrid work model, offering flexibility with 2-3 days a week in the office based on the role, ensuring a digitally and physically connected experience.
- Enjoying comprehensive benefit plans that support work-life balance, including flexible vacation, Mental Health Days Off, and the option to work from another location for up to 8 weeks in a year, with 4 weeks internationally and the rest domestically.
- Accessing resources for mental, physical, and financial wellbeing, including a Headspace app subscription, retirement plans, savings, tuition reimbursement, and employee incentive programs.
- Becoming part of a globally recognized and award-winning culture for equality, diversity, and inclusion, promoting flexibility and work-life balance.
- Accessing learning and development opportunities through LinkedIn Learning, an internal Talent Marketplace, and the Ten Thousand Coffees Thomson Reuters café networking platform.
About Company:
Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward – tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves.
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