Conduent is hiring for the position of Workforce Management Analyst in across India. Candidates with Any Graduate/ Post Graduate/ MBA are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Conduent |
| Position | Workforce Management Analyst |
| Qualifications | Any Graduate/ Post Graduate/ MBA |
| Batch | Any Batch |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India |
Key Responsibilities:
- Processing and approving tickets and requests, in consultation with WFM Intraday Management, within IEX Webstation or any other WFM ticketing tool from the operation to WFM, regarding preferred changes to the published schedule.
- Monitors employee performance against work schedules and real-time productivity through applications.
- Processes attainment exceptions in the schedule of the CSR.
- Informs employees and/or supervisors about schedule changes.
- Processes and operationalizes changes to the schedule, directed and/or initiated by WFM Intraday Management, and informs CSRs or Operational Supervisors about these changes when required.
- Communicates actual performance and productivity of employee KPIs to operational leaders to promote the achievement of KPI targets.
- Performs all other duties as assigned.
Eligibility Criteria:
- Any Graduate/ Post Graduate/ MBA
Preferred skills:
- Excellent understanding of call center operations and scheduling.
- Ability to interpret and analyze data to make informed decisions.
- Effective communication skills to interact with team members and stakeholders.
- Detail-oriented with a focus on accuracy in scheduling and forecasting.
- Knowledge of industry best practices in workforce management.
- Adaptability to changing business needs and priorities.
- Proficiency in workforce management tools and software.
- Strong analytical and problem-solving skills.
About Company:
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating exceptional outcomes for its clients and the millions of people who count on them. Through a dedicated global team of approximately 60,000 associates, process expertise, and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs.
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