IBM is hiring for the position of Procurement Operations Manager in Gurgaon, India. Candidates with Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IBM |
| Position | Procurement Operations Manager |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | Not Mentioned |
| Experience | Experienced |
| Location | Gurgaon, India |
Key Responsibilities:
- Fully accountable for overseeing client account help desk and procurement activities
- Guiding and coaching the team of focals, buyers, and agents towards exceeding client expectations on a regular basis.
- Maintain Stakeholder and Customer Satisfaction.
- Team member recruitment, growth, and retention; raising employee motivation; and giving regular performance feedback.
- Managing client escalated issues and performing root cause analysis to identify and put into practise long-lasting fixes.
- Performs fundamental management duties, such as Performance Appraisals and Career Development Processes, that are shared by all IBM managers.
- Determine and address any hazards or problems that could potentially slow down the process.
- Act as a liaison between the centre and the international teams by comprehending client expectations and needs.
- Participate in routine internal and external reviews, and address any problems that may arise.
- Participate in routine internal and external reviews and address any problems linked to the rules for business controls.
- To ensure that all engagement SLAs are constantly satisfied, carry out your operational plan.
- Develop strategies and put plans into action to advance the value chain.
- Boost engagement profitability by effectively managing resources and costs.
- Make sure all buying documentation are audit-ready.
- Assume whatever new duties that your reporting manager assigns.
Eligibility Criteria:
- Excellent written and verbal communication skills.
- The capacity for multitasking.
- Client-facing abilities.
- Strong organisational abilities, and attention to detail.
- Good procurement experience and presenting skills.
Preferred skills:
- Being in charge of the delivery of procurement services while managing and leading the helpdesk and operations team.
- He or she will be in charge of making sure clients are satisfied and that IBM and the client adhere to their SLA agreements.
About Company:
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We’re here to help every creator turn their “what if” into what is. Let’s create something that will change everything.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
