Tide is hiring for the position of Customer Service Associate in Hyderabad, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Tide |
| Position | Customer Service Associate |
| Qualifications | Any Graduate/ 12th Pass |
| Batch | Any Batch |
| Experience | Freshers/ Experienced |
| Location | Work From Home |
Key Responsibilities:
- To the extent that Tide is able, identify their needs and requirements and meet them, or, in cases where it is possible to do so, expedite administration and requests for members.
- Work closely with the other Plus/Pro team members to build the plan’s proposition and become a brand spokesman for Tide.
- Strive to sustain ties with our Plus/Pro members by providing them with high-quality service.
- Utilise data to track current usage and spot new opportunities based on user research, segmentation, personas, and consumer feedback, as well as the pulse of the industry.
Eligibility Criteria:
- You are at ease speaking with clients on the phone and have previous experience coordinating with and addressing (however challenging) member inquiries. Must have an attitude that is customer-focused!
- You understand data.
- You speak and write English very well (at least EF Set 50; any certificate at or above C1 level is a plus).
- You are familiar with Microsoft Office, primarily Excel.
- You are positive and motivated, and you have strong problem-solving abilities.
- You maintain open lines of contact with your customers and with your business.
- You can show that you have the independence and multitasking skills necessary to work across member services and membership teams, as well as the ability to work well in a team.
Preferred skills:
- Knowledge of finance technology, a start-up, or a rapidly expanding tech company
- Experience with Zendesk or Looker
- Working knowledge of app- or subscription-based business models
- Knowledge of membership programmes
- Prior experience working in a customer care support role
- Understanding and optimising member plans with analytics
About Company:
Tide is the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Tide is live in the UK and India with over 500,000 members in the UK and more than 50,0000 in India. We’re just getting started! Tide is transforming the business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, coming soon to India). Using advanced technology, all solutions are designed with SMEs in mind.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
