OLX is hiring for the position of Email Executive in Gurugram , India. Candidates with a Bachelor’s/ Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | OLX |
| Position | Email Executive |
| Qualifications | Any Graduation/ Bachelor’s Degree |
| Batch | Any Batch |
| Experience | Freshers (0 – 3 Years) |
| Location | Gurugram (Wok From Home) |
Key Responsibilities:
- Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX.
- Call customer as per the process as and when required.
- Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs.
- Acknowledging and resolving customer complaints on priority.
- Following first time right approach in providing accurate resolution and reducing re-open cases.
- Maintaining the first response time within defined SLAs for Email and Social Media tickets.
- Ensuring customer satisfaction on responses and limiting dissatisfaction.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues, as necessary.
- Knowing OLX products inside and out so that you can answer questions.
- To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs.
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Be flexible as per the business requirement subject to overtime during offs, festivals and 24/7 shifts.
Eligibility Criteria:
- Graduation/bachelor’s degree is required
Preferred skills:
- Excellent written and verbal skills.
- Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent.
- Working knowledge of CRM tools would be an added advantage.
- Must possess ability to navigate multiple systems at once and multi-task.
- A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication.
- Must be Customer centric.
- Extreme dedication, sincerity, and willingness to go the extra mile.
- Good knowledge of basic computer skills.
- Desire to work in a fast-paced, challenging environment.
- Experience with e-commerce, retail, advertising, or media would be an advantage.
About Company:
At OLX, we build leading marketplace ecosystems enabled by tech, powered by trust, and loved by our customers. Together we’re building a more sustainable world through trade. Serving hundreds of millions of people every month across five continents, we help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more. Our well-loved consumer brands (including OLX, Otomoto, Otodom, Property24, and more) offer safe, smart, and convenient trading platforms and services for our customers.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
