American Express is hiring for the position of Executive – Operations/ Analyst in Gurgaon, India. Candidates with Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | American Express |
| Position | Executive – Operations/ Analyst |
| Qualifications | Graduate/ Post Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | Freshers & Experienced |
| Location | Gurgaon/ Work From Home |
Key Responsibilities:
- Work on daily inventory towards cases related to merchant servicing and onboarding.
- Keep a close eye on gaps & recommend solutions to plug them.
- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
- Monitor the daily suspense volumes and liase with internal & external clients (authorized signatory/client managers/ merchants etc.) over emails/calls to reduce the volume.
- Carry out Due Diligence activities to ensure all dues are released to the clients.
- Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
- Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics.
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Demonstrate strong focus on process improvements.
- Ensure adherence to and compliance with organization policies and audit controls.
- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
Eligibility Criteria:
- Graduate/Post-Graduate.
- Relevant experience an advantage.
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Should have knowledge of KYC.
Preferred skills:
- Strong and committed customer focus and consistent demonstration of service excellence.
- Compliance with company policies and procedures.
- Ability to take independent decision & meet stringent deadlines.
- Good computer skills.
- Good command over MS Excel, Access & PowerPoint.
- Strong focus on results.
About Company:
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
