Paytm is hiring for the position of Quality Analyst/ Business Analyst in Noida, Bangalore, India. Candidates with a Graduate/ Post Graduate/ MBA are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Paytm |
| Position | Quality Analyst/ Business Analyst |
| Qualifications | Any Graduate/ Post Graduate/ MBA |
| Batch | Any batch |
| Experience | 0 – 4 (Years) |
| Location | Noida/ Bangalore (Hybrid) |
Key Responsibilities:
- Monitoring of transactions as per process guidelines.
- Providing event-based and frequency-based feedback.
- Collecting data on the CTQs as defined in the SLA and track the same.
- Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance.
- Participating in team huddles and providing brief on Quality performance in the process.
- Brief new agents joining the process and explain how the quality function operates in the process
- Co-ordinate all process improvement initiatives.
Eligibility Criteria:
- Ability to work in a continually challenging environment.
- Understanding of end-to-end processes and appreciation of critical parameters.
- Knowledge of MS Office – Excel, PowerPoint, Word.
- Good communication skills (English/Hindi).
- Good analytical skills – to be tested through Quality Aptitude Test.
- Self-initiated and zeal for continuous improvement.
- Good Excel knowledge and overall personality is must for this profile
- Prior experience in data analytics tools like tableau
- Aptitude for problem solving and quantitative skills
- Good written and interpersonal skills
- Able to prioritize and execute tasks in a high-pressure environment
Preferred skills:
- High level of drive, initiative, and self-motivation.
- Outstanding customer service skills and dedication to providing exceptional customer care require a self-motivator and self-starter.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
- High level of drive, initiative, and self-motivation.
- Ability to take internal and external stakeholders along.
- Love for simplifying.
- Growth Mindset.
About Company:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later.
How To Apply?
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- Fill the details with the information provided.
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