Genpact is hiring for the position of Business Analyst/ Process Associate in Bangalore, Gurugram, India. Candidates with a Bachelor’s or Master’s degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.
Job Description:
| Company Name | Genpact |
| Position | Business Analyst/ Process Associate |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | Freshers |
| Location | Bangalore/ Gurugram |
Key Responsibilities:
- Adjudicate pay or deny the claim received.
- Oversee & ensure warranty support on pre- & post-contractual warranty administration & management, terms & conditions of the contract, & management of claims.
- Manage ageing claims with regular follow-ups with the end customer/client for the smooth closure of the claim.
- Identify the root cause of the failure of claimed parts and pay the credit accordingly.
- Good understanding in service bulletins.
- Ensure process KPI are maintained– TAT, Accuracy.
- Provide support to IT team for the enhancement of the warranty portal.
- Customer relationship management through conducting periodic reviews.
- Prepared weekly and quarterly open/closed warranty claims showing the activities of all warranty claims paid to streamline the process and minimize delays.
- Performed Quality Audit for the team.
- Take ownership for new initiatives and analytics.
Eligibility Criteria:
- Bachelor or Master in any disciple.
- Good Communication skill and Proficiency in MS Excel.
- Analytical and problem solving skills.
- Decision making skills.
- Excellent interpersonal skills.
Preferred skills:
- Analytical Mind, Reasoning skills, Proactive, Self-Starter, Ability to work with larger team, Work under Pressure.
- Ability to communicate verbally and through emails with businesses.
- Positive attitude with a focus on continuous process improvement and an open mind to change.
- Ability to do root-cause analysis for process gaps highlighted.
About Company:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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