Infosys is hiring for the position of Process Trainee in Chennai, Mysore, India. Candidates with Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Infosys |
| Position | Process Trainee |
| Qualification | Any Graduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | Freshers |
| Location | Chennai/ Mysore |
Key Responsibilities:
- Responsible for handling customer request meeting all the SLAs (TAT, productivity, and Quality).
- Active participation in team building activities.
- Adaptability in learning newer technologies and changing business needs. Collaborates with the teams to bring in process improvements or ideas.
- All 5 days’ work from Office.
Eligibility Criteria:
- Any Graduate.
- Proficient in generic domain knowledge i.e. the basic principles from a functional / business perspective e.g. Basics of Accounting, Procurement, Telecom etc.
Preferred skills:
- SLA Compliance.
- SLA Compliance.
- Voice process.
- Number of calls handled.
- Number of issues resolved.
- Average call handling time.
About Company:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
How To Apply?
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- Scroll down and press the Apply Here button.
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- Fill the details with the information provided.
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