Capgemini is hiring for the position of Service Desk Engineer in Noida, India. Candidates with Any Graduate/ Post Graduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Capgemini |
| Position | Service Desk Engineer |
| Qualifications | B.Tech/ BCA/ Diploma |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 1 – 4 (Years) |
| Location | Noida, India |
Key Responsibilities:
- We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT).
- Should be open to a 24*7 work environment, Rotational shift with rotational weekoff.
- Should be available to work on Indian Holidays.
- Should be good in taking initiatives and responsible enough to handle pressure.
- Must have a good understanding of handling Service desk issues.
- Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain.
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls.
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails.
- Maximize customer satisfaction through effective solutions delivery.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Eligibility Criteria:
- B.Tech/BCA/Diploma in IT field
Preferred skills:
- L1 Technical Support.
- Excellent Communication skills.
- International Voice Process.
- Should possess excellent verbal & written communication, presentation skills, inter-personal skills.
About Company:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
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