Adobe is looking for Customer Success Account Manager in Noida, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Adobe |
| Position | Customer Success Account Manager |
| Qualifications | Bachelor’s Degree or Equivalent |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 0 – 3 (Years) |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Develop understanding of Adobe’s Digital Media line of products and lead with value-led conversations with customers for these solutions.
- Create a value-based relationship with new & existing North American Adobe SMB customers.
- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
- Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.
- Research customer contracts and purchasing history in Adobe’s various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
- Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
Eligibility Criteria:
- Bachelor’s Degree or Equivalent
Preferred skills:
- Excellent communication Skills, both oral and written.
- Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
- Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand.
- Strong organization, follow-through and documentation skills suitable for customer communication.
- International Sales Experience with exposure to NA markets preferably.
- Working hours will coincide with the US Time Zones.
About Company:
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
How To Apply?
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