Sutherland is looking for Associate – Customer Service in across India. Candidates with a Diploma, Graduate degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Sutherland |
| Position | Associate – Customer Service |
| Qualifications | High school/ Bachelor’s degree |
| Batch | Any Batch |
| Experience | Freshers |
| Location | Permanent Work From Home |
Key Responsibilities:
- Respond to customer service inquiries. With the main function of reducing churn, fielding / probing / overcoming objections for subscribers’ cancellation and suspension requests.
- Clerical services include customer loyalty data analysis, job aid creation, quality monitoring, sales, coaching, and tracking and trending of customer comments and requests.
- Complete all agreed-upon KPIs. Work proactive to ensure that potential issues are escalated as needed.
Eligibility Criteria:
- Proficient writing skills in the language to support – Able to work positively in a fast-paced, changing environment.
- Candidates have a high school diploma or equivalent or Bachelor’s degree.
- Basic keyboarding abilities on a PC; Microsoft Office experience (Outlook, Word, Excel)
- Experience with direct client contact and technical support.
- Ability to multitask and have excellent organizational skills.
- Able to use great communication, decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond – Sees through the eyes of the customer.
Preferred skills:
- Ability to be articulate, bright and curious – Passionate about service – Sales / Retention experience.
- Experience of working in a customer-centric environment.
- Knowledge of working in a subscription / technical industry.
- Experience working with CRM applications.
About Company:
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
How To Apply?
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Open to work.
Interested
Hello, I want to work with your organisation to make a growing path in my career i have 7 months and persuing work experience at work where i am looking for work from home.
Interested