Amazon is hiring for the position of Associate in Chennai, Bangalore, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Associate |
| Qualifications | Bachelor’s Degree |
| Batch | 2018/2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Exhibit effective, clear, and professional written and verbal communication skills in English.
- Handle both inbound and outbound calls, as well as provide email support in English.
- Reside in or be willing to relocate to Chennai, and be equipped to work remotely within the city limits.
- Ensure access to fixed-line internet (high-speed broadband) and power backup throughout assigned shift hours.
- Provide timely and efficient service to Amazon Selling Partners, including appropriately escalating any issues. Maintain a positive and professional demeanor, effectively managing sensitive matters.
- Demonstrate strong time-management skills, working independently while adhering to departmental resources, policies, and procedures.
- Foster a positive team environment and assist team members with challenging contacts as needed.
- Maintain satisfactory performance metrics, including quality, productivity, first contact resolution, and attendance.
- Actively seek solutions using logical reasoning and data interpretation skills, and report trends and improvement suggestions through appropriate channels.
- Collaborate with other departments such as Customer Service, Merchant Investigations, or Payments teams as necessary to resolve Selling Partner issues and inquiries.
Eligibility Criteria:
- Possess technical proficiency in computers and internet usage.
- Advocate for selling partners, driving process and tool improvements.
- Exhibit enthusiasm and strong self-motivation.
- Demonstrate strong prioritization and time management skills, along with adaptability.
- Embrace change with flexibility and grace.
- Respond promptly to contacts with a suitable sense of urgency despite varying workloads.
- Communicate effectively with a composed and professional demeanor.
- Maintain an outstanding performance record, particularly in terms of quality and productivity.
- Desired skill sets include proficiency in MS Office applications, particularly Excel, and familiarity with Internet Explorer/Mozilla Firefox.
Preferred skills:
- Previous experience in a customer service environment is preferred, with a desire to expand skills into new areas.
- Possess business acumen in e-commerce and retail sectors.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
