American Express is hiring for the position of Customer Service Analyst in Gurgaon, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | American Express |
| Position | Customer Service Analyst |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Gurgaon (Hybrid) |
Key Responsibilities:
- Represent the American Express Brand as an Operations Team Care Professional.
- Take personal ownership of tasks, acting as both a friendly voice and a problem solver.
- Build and nurture relationships with customers and colleagues alike.
- Manage various aspects of the customer-bank relationship, including address updates and application processing.
Eligibility Criteria:
- Customer-centric focus, demonstrated by the ability to easily recognize and solve customer issues.
- Previous customer service experience, showcasing exceptional listening skills and proficiency in building relationships.
- Proficiency in computer usage, including a strong understanding of current internet technology, the capability to research business-related information, and competence with Microsoft Office Products.
- Effective written and verbal communication skills.
- Keen attention to detail, coupled with the capacity to swiftly identify problems and propose effective resolutions.
- Sound judgment and decision-making abilities.
Preferred skills:
- Resilience and a commitment to continually enhancing personal performance, customer satisfaction, and the business brand.
- Strong time management abilities, enabling work under pressure with limited supervision.
- Adaptability to effectively manage change and maintain composure during stressful situations.
- A mindset of innovation and a focus on streamlining internal processes to enhance speed and agility.
About Company:
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
