Nielsen is hiring for the position of Executive – Customer Success in Mumbai, India. Candidates with Graduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Nielsen |
| Position | Executive – Customer Success |
| Qualifications | Any Graduate Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 1 – 2 (Years) |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Lead client servicing and analysis on consumer media view data set, offering actionable insights to clients.
- Conduct analysis using various tools, including but not limited to Cross-tabulation, Cluster (Segmentation), and Geodemographics, with a focus on Commspoint Journey & Influence.
- Develop reports, decks, and other deliverables, presenting insights to both External and Internal clients.
- Provide regular updates to the CMV analyst team, sharing client successes with analysis and insights to facilitate learning opportunities for the team.
- Service subscription clients, ensuring optimal use of their subscription by addressing day-to-day queries, conducting regular WIP meetings with key users, providing software training, and presenting insights to the wider client team.
- Develop strategies to maintain high client engagement with the CMV tool/data, aiming for optimum client retention. Proactively address low engagement by collaborating with Account Managers to enhance participation.
- Support clients by cultivating cross-functional relationships across marketing, media, and research teams within the client’s organization.
Eligibility Criteria:
- Encourage graduates from Analytics, Market Research, and Media Business to apply.
- Possess 1-3 years of experience.
Preferred skills:
- Understand market research principles and methodologies.
- Exhibit quantitative analysis skills, demonstrating the ability to understand and interpret datasets with superior attention to detail.
- Display storytelling skills, going beyond mere data interpretation to deliver well-crafted narratives and provide actionable recommendations.
- Manage stakeholders effectively, with confidence in handling expectations both internally and externally.
- Demonstrate project management capabilities, including initiating, planning, executing, and managing new initiatives to meet the business and key stakeholders’ needs and requirements.
- Maintain a commercial focus, ensuring the quality and timely delivery of projects for revenue recognition. Identify potential commercial opportunities and maintain a strong customer success mindset.
- Showcase the ability to quickly adapt and learn new technology and research methodologies.
- Embrace a growth mindset, recognizing opportunities and potential in every moment, whether it be a failure or success.
- Possess advanced proficiency in Microsoft Excel, PowerPoint, Word, and Google Workspace.
About Company:
Nielsen shapes the world’s media and content as a global leader in audience insights, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences – now and into the future.
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