Oracle is hiring for the position of Sales Operations Analyst in Bangalore, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Oracle |
| Position | Sales Operations Analyst |
| Qualifications | Any Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Bangalore, India |
Key Responsibilities:
- Monitor dedicated queues, assign tickets to appropriate resources, and ensure timely troubleshooting and resolution.
- Prioritize and assign tickets to support resources, maintaining adherence to Service Level Agreements (SLAs).
- Coordinate ticket resolution activities, collaborating with support resources and other internal teams.
- Provide email support, utilizing proactive troubleshooting and analytical skills to resolve user problems.
- Assist the sales team with complex or non-standard deals.
- Follow predefined support procedures and policies, mastering the use of support channels, processes, and tools.
- Identify opportunities to optimize processes and tools, enhancing internal efficiency, resolution rates, and customer satisfaction.
- Effectively escalate issues with clear communication and demonstrate the ability to handle large volumes of work with high quality.
- Collaborate with cross-functional teams based on business requirements.
- Escalate support requests to management and ensure appropriate attention.
- Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Undertake administrative responsibilities as required.
- Support new process/policy rollouts and participate in other projects as needed.
Eligibility Criteria:
- Graduation in any discipline.
Preferred skills:
- Experience in sales support or operations roles.
- Strong knowledge of sales processes, sales tools, product configuration, and pricing.
- Excellent written communication skills in English.
- Ability to multitask and work with minimal supervision.
- Flexibility to work in a variable shift environment.
- Strong analytical, problem-solving, and troubleshooting skills, along with interpersonal skills.
- Attention to detail with the ability to efficiently complete a large volume of work independently.
- Ability to collaborate effectively in a diverse team environment.
- Proactive approach, including the ability to identify top support areas, innovate, and suggest process improvements.
- Team player with excellent interpersonal skills and a forward-looking attitude.
- Ability and willingness to provide excellent customer service to internal customers.
- Capability to work independently and thrive in a dynamic environment.
- Positive and “Can Do” attitude with a results-oriented approach.
About Company:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
How To Apply?
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