TELUS International is looking for Workforce Management Associate/ Analyst in across India. Candidates with Any Graduate or Undergraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | TELUS International |
| Position | Workforce Management Associate/ Analyst |
| Qualifications | Any Graduate/ Undergraduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Remote (Work From Home) |
Key Responsibilities:
- Facilitate the development and upkeep of monthly schedules for call center agents.
- Coordinate and manage staff training schedules.
- Assist supervisors in selecting optimal times for product knowledge tests, coaching sessions, and establish consistent meeting schedules to accommodate departmental requests.
- Formulate schedules for the transition of new hires.
- Efficiently generate last-minute meeting schedules, such as those for senior management visits or company changes debriefing, with turnaround times as short as one hour.
- Supervise and manage vacation requests, unpaid leaves, illness coverage, and time bank for all staff members, providing support to supervisors and the helpdesk.
Eligibility Criteria:
- Substantial experience in workforce management within a call center setting.
- Post-secondary education, with a strong preference for candidates holding a degree or diploma in Business Management or an Administrative field.
- Additional experience in call centers is a valuable asset.
- Proficient analytical skills with a proven track record in both short-term and long-term forecasting.
- Exceptional attention to detail, multitasking abilities, and excellent communication skills.
- High proficiency in Microsoft Excel, including the use of Pivot Tables, V Lookup, H Lookup, and basic macros.
Preferred skills:
- Demonstrated ability to work autonomously and adapt to new techniques and processes.
- Strong enthusiasm for Internet research.
- Access to a broadband internet connection, computer, and required software (to be provided at your own expense).
- Preferred educational level/certification: High School degree or higher (Additional freelance opportunities may emerge for contributing to other tasks).
- Successful completion of online assessments, showcasing proficiency in adhering to guidelines.
About Company:
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
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