Microsoft is hiring for the position of HR Service Advisor in Hyderabad, India. Candidates with a any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Microsoft |
| Position | HR Service Advisor |
| Qualifications | Any Graduate |
| Batch | Any Batch |
| Experience | Freshers & Experienced |
| Location | Hyderabad/ Work From Home |
Key Responsibilities:
- Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.
- Recommend solutions to process failings and contribute to the continuous improvement process.
- Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and
influences the decision making on deliverables. - Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve
transaction problems. Able to independently resolve exceptions by using discretion. - Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
- Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle
exceptions, resulting in successful compliance. - Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience.
- Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services
Eligibility Criteria:
- Bachelor Degree or equivalent in Business, Human Resource Management or Customer Service preferred
Preferred skills:
- Excellent communication skills (both verbal & written) with an ability to respond to customer queries.
- Ability to maintain highly confidential and sensitive information.
- Ability to apply judgment to address customer root needs; includes asking targeted questions.
- Display strong attention to detail and proven ability to manage multiple priorities and/or projects.
- Ability to make decisions that impact customer service levels with a sense of urgency
- Ability to work effectively in a team and willingness to help others.
- Experience with common help desk tool such as CRM is a plus.
- Strong analytical, problem solving & trouble shooting skills.
- Ability to work with/manage documents on a SharePoint is desirable.
About Company:
Every company has a mission. What’s ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn’t diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
